We are dedicated to delighting our guests by treating them like family and consistently providing a superior product and exceptional customer service in an authentic manner. We pride ourselves on our community engagement and commitment to make changes for the better through innovation every day.
DOW FOODS GROUP MISSION:
Serving warm, delicious and made-to-order donuts the RIGHT way!
"Duck Enthusiasts" are team members for all positions including cashiers, donut makers, donut toppers and back of house. Must have a great personality, be positive and exciting team players with a strong work ethic, committed to providing to providing an exceptional guest experience. Duck Enthusiasts (crew members) are cross-trained in the aforementioned roles. It is expected that Duck Enthusiasts maintain company core values, including being a team player and assisting other crew members on shift.
Cashier:
Be friendly and enthusiastic to provide exceptional guest services
Must be able to explain to the guests the ordering process of Duck Donuts and help throughout the completion of the transaction
Maintain cashier station and counter tops: neat, clean, and organized
Prepare coffee and espresso beverages as needed
Maintain lobby area including, but not limited to, cleaning tables and chairs, floors, and other surfaces
Maintain stocked coffee bar, coolers and retail shelves
Donut Topper:
An enthusiastic and artistic individual who will be responsible for applying icings and toppings to donuts
Smile while ensuring the guest’s order is fulfilled correctly and accurately
Use correct portions on coatings, toppings and drizzles for the donuts
Keep counters clean and organized throughout the day
Ensure donuts are placed neatly and correctly within the box
Ensure the customer experience is exceptional
Back of House:
Ensure products are prepped and brought to the front as needed
Prepare icings as needed per the recipe and directions
Support the process of tracking inventory and usage
Keep dishes maintained and washed
Keep food product rotated and labeled properly
Prepare breakfast and sandwiches as needed
Smile while ensuring the customer’s experience is exceptional
Donut Maker
Ensures the donut machines are functioning correctly and the area is ready to produce donuts
Prepare the donut batter as needed per the recipe and directions
Keep mixing station and fryer station clean and maintained throughout shift
Smile while ensuring the customer’s experience is fantastic while letting customers watch how the donuts are made (it’s part of the experience!)
Introduction: My name is Pres. Carey Rath, I am a faithful, funny, vast, joyous, lively, brave, glamorous person who loves writing and wants to share my knowledge and understanding with you.
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